Network Analyst

Location: Sullivan, IL

Department: Network

Reports to: Network Assurance Manager

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Position Overview:

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Seeking Network Analysts of all levels to implement, maintain, and support a growing Fiber-To-The-Home (FTTH) broadband network. In this role, the candidate should have fundamental network troubleshooting abilities in a Network Operations Center (NOC) and help-desk environment. The ideal candidate will have an understanding of network LAN/WAN administration and architecture, in addition to an understanding of VOIP, WiFi, PON, and fiber optics.

 

Key Responsibilities:

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· Support escalated customer trouble tickets from Customer Service Department

· Configure, deploy, and test new Calix PON equipment

· Monitor network performance and integrity

· Resolve customer and network trouble either by direct troubleshooting, working with internal technicians and/or customers when necessary

· Automate tasks and monitor their effectiveness

· Mentor technical and non-technical team members on technical issues

· Effectively communicate trouble/resolutions with Network Engineering

· Create, share and maintain technical documentation, MOPS, and network diagrams as needed

· Suggest improvements to network performance, capacity, and scalability

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Qualifications:

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· Industry-related experience as a Network Engineer, Administrator, or Analyst

· Professional certifications or demonstrable equivalency via experience

· Have an understanding of fiber optics and copper (CAT5/6) mediums

· Organizational and mentoring skills

· Ability to work independently

· Sharp troubleshooting skills​​​

- Associates/bachelor's in computer science, Engineering, or related field

 

Benefits:

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- Pay $18.00- $21.00 per hour

- Competetive Benefits package

- Opportunities for professional development and training

· Collaborative, team-oriented work environment

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